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Customer Testimonials

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These guys are amazing. I searched all over trying to find someone in Canada with decent prices who wouldn't charge me a ridiculous amount to ship, and Matt and the team at GlowCulture exceeded my expectations. Everything I've ordered from these guys has been shipped quickly, packed properly, and arrived in perfect working order. No surprises, no gimmicks, just good quality glow gear at a reasonable price. The customer service is just exemplary as well. Matt answered all of my questions very quickly, and seems like a great guy. I would not hesitate to buy from GlowCulture again. In fact, I won't shop anywhere else.
Steve
Glow Culture is awesome! Their customer service is top notch. We ordered two of the stick man kits and they arrived very quickly. We left them in the package until about a week before Halloween only to find that one of the wires didn't work. I emailed Matt on the Sunday night to see if there was anything he could do to help us with only a small amount of time left before our party. He emailed me the next day to say he was shipping a replacement out right away. It arrived the day after that, on Tuesday! I will definitely recommend Glow Culture to my friends and would not hesitate to purchase again from this company! Thank you again Matt for your help with everything :)
Catherine
Repeat customer here! Seriously guys, I can't even begin to tell you just how awesome the Glowculture team are at what they do. I've ordered EL wire on 3 separate occasions, and every single time the color, battery life (and customer service especially) has been phenomenal. The order is almost always shipped out the next day; Matt was so accommodating when I was in a bind and needed my parcel quick. If you have the chance to place an order I promise you'll be doing yourself a favor. This is a business which glows just as brightly as their products. = )
Laura
I was thinking of going with quite a few other companies and am glad I went with Matt who runs this out of my Canadian neighbor city. When I called to ask for a quick change to my order, he answered right away and got everything sorted quicker than I've ever experience from any online vendor. Then when I realized I screwed up that order and needed the second one ASAP, again he made sure everything got to me ask quick as he could! I am more than satisfied wit the customer service part of things and so far the EL wire I purchased looks top notch. Now to see how it lasts through a weekend of mayhem :D
Joey Herlein
Always excellent service and support. I placed my order on Staurday and the parcel was shipped first thing Monday morning. I have ordered two years in a row now, for Shambhala and Matt has always been super helpful. I had a ton of questions last year and Matt always went above and beyond. This is my ONLY source for EL wire supplies!
Kyle
I ordered some elwire and a 12v sound activated driver a few months ago along with some smaller bits. Any time I experienced any issues at all I sent an email and received a prompt response (dealing with Matt) and diagnostic help. The wire and drivers themselves are fantastic but if I was ever in need of a replacement part they assured the necessary steps were taken to either have a replacement sent out or to help me get up and running again. Thanks guys! I really appreciate it and would purchase again and recommend you guys in a heartbeat!
Dan
Great website and business! It's great to see a Canadian option on the market for EL wire, I hated the insane shipping times from the US sites. Love the EL wire glasses and will for sure be ordering again before Shambhala this year!
G.S.
Hey Matt, My EL wire arrived today, thanks a lot for replying so fast! Can't wait to make my creation!!
Aubrey
Thanks for your prompt response! Very pleased with your customer service!
Gordon

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