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Shipping Information for GlowCulture.com - Fast & Efficient Shipping Across the USA and Global

USA Shipping Information

All orders are soldered, packed and shipped as quickly as possible. We offer 2-3 delivery methods per area with varying transit times so that you can get your EL wire as quickly as you need.  All orders will be delivered by the USPS to your shipping address provided. Shipping times vary depending on your location but most orders are received within 4-8 business days after your order is shipped. Orders are packed in a high quality box or padded envelope to ensure the items are received in perfect condition.  On orders over $800 the receiver may be responsible for extra duties. The easiest way to view shipping costs is to add your desired purchase to your cart and use the shipping calculator in the shopping cart. Shipping times do not take in to account any delays caused by customs.

 

 

International Shipping Information

We ship to the following countries: Australia, Austria, Bahamas, Belgium, Brazil, Costa Rica, Croatia, Czech Republic, Denmark, Dominican Republic, Finland, France, Germany, Greece, Guatemala, Hungary, Iceland, Ireland, Isle of Man, Jamaica, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norway, Panama, Poland, Portugal, Puerto Rico, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Ukraine, & United Kingdom. Please note that while we haven't had any trouble with shipping to these countries, it is the responsibility of the customer to ensure that our products will be allowed into their country.

Duties, Taxes & Customs: Duty & taxes are the customers responsibility and may be charged at time of delivery. It is the customers responsibility to investigate whether our products can be brought in to their country, no refunds will be offered on packages not allowed through by customs.  

Shipping Times: International orders will take anywhere from 1 week to 4 weeks depending on your location and the shipping method chosen. The easiest way to view shipping costs is to add your desired purchase to your cart and use the shipping calculator in the shopping cart.

 

GlowCulture.com Late / Delayed Shipment Policy

 While we do our best to give accurate delivery timelines delays can occur for many reasons. The transit time given at checkout is our best estimate for your chosen delivery method and can't be guaranteed. If the parcel is more than a week past the expected delivery please contact us and we will do what we can to make it right.

 

GlowCulture.com Return Policy

Orders placed within the last 30 days qualify for a refund if the product was not used. If you would like to make a return please contact us using the contact form or replying to your receipt that was emailed to you. While we don't charge a restocking fee the shipping fees are non-refundable. If the order was defective or incorrect we will take care of the situation promptly.

 

 

Return to Sender Policy

If a package is returned to us due to an incorrect address or if it was left too long at the post office we will issue a refund of the order automatically. If the error was on our part the package will be sent again or it will be fully refunded depending on your preference, if the error was due to an incomplete address provided to us by the customer such as misssing the unit # we will refund the full order minus the cost of shipping. It is important that you provide your complete shipping address including any applicable suite/apt number, street name (proper spelling) and correct postal code. We cannot be held liable for items shipped to the wrong address due to customer input error.