Prices Are Displayed in USD$

Customer Service FAQ - GlowCulture.com

Below is your standard fare for customer service info, but we want to promise you that you will be happy with your purchase. If something goes wrong, please send us an email.

Shipping & Delivery
All orders are packed and shipped as soon as possible through Canada Post.  Orders will be provided with a tracking number after the item is shipped, and the transit times will vary depending on whether regular or expedited shipping was selected.  All orders will be packed securely in high quality packaging with bubble wrap to ensure they reach you in perfect condition.
Privacy & Security
Please see Privacy and Security Policy
Returns & Replacements
Purchased items may be returned within 14 days of receipt, all items must be unused and in original shape/condition to be returned (this will be assessed at time of return).  If you are unsure whether you are purchasing the correct item, please contact us first and we help with advice to ensure you receive the correct item and have no need to return it.  Shipping charges are non-refundable, and return postage is to be paid by the customer. Please contact for return authorization before sending. 
After 14 days  defective items may be replaced at glowculture.com's discretion. Due to the fragile nature of EL wire we don't cover breakage, please be careful when bending/applying EL wire to ensure the inner wire isn't broken in the process.  When it's all said and done, we have always tried to make the customer happy and will treat each customer as a unique situation.
Ordering
We currently operate on the Magento E-commerce platform that is a robust and secure shopping experience.  All user information is stored securely and no credit card information is stored on the server.  To purchase an item simply add it to your cart and proceed to our secure checkout.
Payment, Pricing & Promotions
All prices and promotions are subject to change without notice.  We currently accept Visa / Mastercard / Amex / Paypal for payment.
Viewing Orders
Please log in to your account to see any order information.
 
Updating Account Information
Please log in to your account to update your account information.