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Common Issues with Checkout

If you are seeing "Failed Zip Code Verification..." or something similiar

The zip/postal code error is coming from your credit card issuer. Please double check that the address and postal code you used in the billing section matches what your bank has on hand for you.

The main cause of this error is:

  • Shipping to an address other than billing address but not putting them in the right field. If this is the case you must put your true billing address that the bank has on record as your billing address, and then use you shipping address in the proper section.
  • You've moved and your bank doesn't have the new address on file.
  • The format of your postal code is incorrect ie. 1X1 X1X vs 1X1X1X.

 

If after all this you are still having troubles, please email matt@glowculture.com for help.